Customer Support
24/7/365 support from our experienced engineers. We ensure your systems run smoothly and securely.
24/7 Technical Support
Round-the-clock technical assistance from our expert engineers for critical issues and emergencies.
- Immediate response to critical issues
- Direct access to senior engineers
- Remote diagnostic capabilities
- Escalation procedures for complex problems
Live Chat Support
Instant chat support during business hours for quick questions and guidance on our solutions.
- Real-time assistance
- Multi-language support
- Screen sharing capabilities
- Chat history and transcripts
Knowledge Base
Comprehensive documentation, tutorials, and FAQs to help you get the most out of our solutions.
- Step-by-step tutorials
- API documentation
- Video guides
- Frequently asked questions
Support Service Levels
Basic Support
Included
- Email support (48h response)
- Knowledge base access
- Community forum
- Basic documentation
Business Hours
Premium Support
Upgrade Available
- Priority email support (24h response)
- Phone support
- Live chat access
- Advanced documentation
- Video call assistance
Extended Hours
Enterprise Support
Custom Quote
- Dedicated support manager
- 24/7 phone & email support
- On-site support options
- Custom SLA agreements
- Priority feature requests
24/7/365
< 2h
Avg Response Time
99.5%
Customer Satisfaction
24/7
Availability
15min
Avg Resolution Time
Frequently Asked Questions
You can contact our support team through multiple channels: email at support@sabahweb.com, live chat on our website, or phone during business hours. For critical issues, our 24/7 emergency line is available.
Please include: detailed description of the issue, steps to reproduce, error messages, screenshots if applicable, your system/browser information, and your contact details for follow-up.
Yes, on-site support is available for Enterprise customers and can be arranged for Premium customers on a case-by-case basis. Additional charges may apply depending on location and complexity.
Need Immediate Assistance?
Our support team is ready to help you resolve any issues and get back to business quickly.